Call us: +1 (877) 628-9472    (877 NAVY GRAY)

Return to Help Index
Pricing and Billing
What payment methods do you accept?
  Credit card logos accepts credit cards for payment: Visa, MasterCard, American Express (AmEx), and Discover.

With prior approval, will accept purchase orders. That choice is available in the Checkout process. If you haven't not established an account with prior to your order, understand that establishing an account will take extra time before we begin processing your order.

Want to create an account first? Ask us.

Do I have to pay sales tax?

Sales tax is charged only for California customers who have not provided a California Resale Certificate.

California customers, you may exempt your purchases from CA sales tax by providing a completed California Resale Certificate to us. Review the California State Board of Equalization regulations to confirm your purchases qualify.

3 steps to CA sales tax exemption

  1. Create a account, if you haven't already.
  2. Send a completed California Resale Certificate form to (see "3 methods" below).
  3. will notify you that your account is now exempt.

From that point forward, you will not be charged CA sales tax as long as you order while signed in to your account (tied to your email address).

Note: We cannot retroactively credit you for sales tax applied to orders before your account was verified.

3 methods to notify of your exemption

Blank California Resale Certificate as a PDF

This form, provided as a convenience, is prefilled with STIC-ADHESIVE Products Co d/b/a as the vendor, and "Industrial / military grade coatings & paints" as the property being purchased for resale. You do not need to use this form, but you must fulfill the requirements of the regulation with whatever you do submit.

Please include the email address you've used in your account, and a phone number where we can reach you.

Do one of the following:

  1. Fax resale certificate to 1 (877) 628-9472

  2. Email [email protected], attaching a PDF of the certificate.
  3. Mail the certificate to:
    Attention: Sales Tax Exemption
    STIC-ADHESIVE Products Co., Inc.
    3950 Medford Street
    Los Angeles, CA 90063

In the middle of an order?

If you're reading this page and you're in the middle of an order, here's how to complete your current order without being charged sales tax.

During checkout, there is an Notes section at the bottom of the page.

Please enter the following into Notes:

You will still see a sales tax line item during this order, but you will not be charged sales tax as long as you verify your exemption. Per the regulation, must have your certificate before we ship your order to avoid charging sales tax, so we will wait to fulfill your order.

Complete the 3 steps detailed above. Your order will not be fulfilled until this is done.

I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged when we ship your order.